Shipping
How does shipping work?
Our boxes are shipped throughout the US via UPS, USPS, FedEx, and select local couriers for rush deliveries. Our website provides estimated shipping times; however, we cannot guarantee the exact delivery date.
Do you offer free shipping?
We offer free local delivery in Miami-Dade County and Palm Beach only.
Do you offer same day shipping?
Not usually, but if you need an urgent gift, give us a call or send us a WhatsApp message, and we will do our best to have it ready or deliver it for free in Miami and Palm Beach as soon as possible! Exceptions apply during the holiday season.
I want to order multiple boxes to be shipped to different addresses. How can I do this?
To ship your gifts to multiple addresses, please email us at [email protected] and we will provide an order form for orders of 5 or more gifts. Alternatively, you can place each order individually through our website.
Where do you deliver?
We deliver to homes and businesses across the United States, including Puerto Rico, Hawaii, and Alaska.
How long will it take my gift to ship?
Each of our gifts is made just for you and your preferences! After you place your order, please allow 1–3 days for production plus 1–5 days for shipping (the day you order doesn’t count). For example, if you order on a Monday, your gift would usually ship by Thursday.
For branded, large, or corporate orders, production can take a bit longer. Don’t worry! We’ll give you an estimated timeline when you place your order so you know exactly what to expect!
What if I want my gift to arrive on a specific day?
If you are wanting your gift to arrive on a specific day then just make a note of the day you would like it delivered in the notes section when you place your order and we will do our best to make that happen but we cannot guarantee exact delivery dates.
Do you ship orders with fresh flowers to all of the US?
At the moment, we only ship fresh flowers within Miami-Dade County. If you’re outside Miami-Dade County but would like to include flowers in your gift, we can create a beautiful arrangement with dried flowers that can be safely shipped anywhere in the US.
Will prices or receipts be included in my gift box?
No worries! We never include receipts or prices inside our boxes, so your gift will be ready to surprise the recipient.
Where is my Tracking number?
ONLINE SHOP ORDERS: Once we print your shipping label, a tracking number is generated. This always happens on the same day your gift ships! You’ll get an email letting you know your gift is on its way, along with the tracking number.
If you haven’t received it yet, check your spam or email filters, as sometimes our online store notifications can get blocked.
Need help? Just email us at [email protected], send us a WhatsApp message, or call at 786-527-5899, and we’ll happily provide your tracking info.
CORPORATE GIFT SERVICE: After your corporate gifts ship, we’ll send you a spreadsheet via email with all your recipients and their tracking numbers, so you can easily keep everything organized.
Customization
Can I attach a note to my gift?
Yes! Every gift comes with a complimentary handwritten note card with your personal message. Please leave your message in the notes section, and we’ll include it for you.
Can I request a different ribbon color?
We may be able to accommodate ribbon color requests depending on availability. If you have a specific color in mind, please contact us before placing your order, and we’ll be happy to let you know what options are available.
Order Process
Do you have any order minimum?
Yes, we have order minimums for our Corporate Gift Service. These minimums vary depending on the type of gift (e.g., client appreciation, events, holidays) and the products you’d like to include.
There are no order minimums for gifts from our pre-designed selections in the online shop.
Which forms of payment do you accept?
For orders through our online shop, we gladly accept all major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.
For Corporate Gift Service orders, we accept all major credit cards via Stripe, Zelle, and checks. Please keep in mind that we can’t start working on your order until any check payment has cleared. For orders over $5,000, we accept wire transfers only.
We don’t store credit card information, so we’re unable to take payments over the phone.
Do you offer gift assembly?
Yes! Every Gift Lab Society box is designed, hand-assembled and packaged in our Miami studio, so it arrives ready to give.
Already have your own products? We also offer assembly and packing only. Send us your items, and we’ll arrange them into a beautiful, ready-to-send gift. Contact us to get started.
Why didn’t I get a confirmation email after placing my order?
If you didn’t receive an order confirmation right after placing your order, it may have landed in your spam folder or been blocked by your email server. Our confirmation emails are sent automatically from our online store, and sometimes certain email filters prevent them from coming through. If you don’t see the email in your spam folder, just send us a message at [email protected] , and we’ll gladly send you a copy of your confirmation order.
Do you charge taxes?
Yes, we collect sales tax on all gift boxes shipped within the United States.
What happens when I provide my email address on your homepage sign-up?
When you join our email list, you’ll start receiving gifting tips, exclusive announcements, behind-the-scenes moments, discount codes, and more! From time to time, we’ll also send additional emails with important updates, like new gift launches or special promotions just for our subscribers.