Return Policy

At The Gift Lab Society, your happiness is our priority. If you experience any issues with your order, please review the information below.

Returns & Exchanges: To promote mindful purchasing and minimize the environmental footprint of unnecessary shipping, we do not accept returns or exchanges. However, if your order doesn’t meet your expectations, please reach out to us at [email protected]. Our team will do its best to resolve the situation and provide an appropriate solution.

Damaged or Incorrect Orders: If your order arrives damaged, defective, or contains the wrong item, contact us right away. We’ll promptly send a replacement or issue a refund, depending on the case.

Refunds: Once a refund has been approved, it will be issued to the original payment method. Please note that it may take a few business days for the funds to appear in your account, depending on your payment provider.

Order Cancellations: To cancel an order, please email us within 24 hours of placing it. Cancellations can only be processed for orders that haven’t yet been shipped. Once an order is shipped, it can no longer be canceled or refunded.

For any other questions or assistance, don’t hesitate to contact us at [email protected] .We’re always happy to help make your gifting experience a memorable one.